Entries by supanic

Auto Insurance Fraud Works Both Ways

“In the collision repair industry, the most common insurer infraction is the effort to deny or underpay or short-pay the claimant for necessary and recommended parts, materials and procedures. Read the full eye-opening article.

Tips for Improving Shop Productivity

​Frank Casanueva’s weekdays often start at 3:30 a.m. But make no mistake: He hardly leads a tortured existence. Truth be told, Casanueva loves the work he does each day at Collision Case Xpress in the Miami area. “I get up every day and I can’t wait for the alarm to ring so I can go to […]

Customer-First Mindset Helps Florida Body Shop Thrive Without DRPs

How do you build a $3 million business without any DRPs? Robert Molina, co-owner of Collision Care Xpress in Pompano Beach, Fla., answers without hesitation: “No doubt it’s the customer service.” “I can’t accept a customer giving us a four-star rating,” Molina tells BodyShop Business. “I won’t accept that. I tell the customers, ‘How do I […]

The 2018 FenderBender Awards: Robert Molina

Following the acquittal of four police officers in the death of Arthur McDuffie in 1979, chaos ensued in Robert Molina’s childhood neighborhood. Raised in a bad part of Miami, riots became commonplace and violence plagued his everyday. There were few places where he found solace. Outside the body shop, that is. “Every day on the walk […]